policy of Vogl & Walpole Pty Ltd, with respect to the way in which
we obtain, use and disclose information about you, including through our
website at www.voglwalpole.com.au. We adopt and are bound by the Australian Privacy Principles ("APPs") contained in the Privacy Act 1988 (Cth) ("the Act").
We understand and appreciate that you are
concerned about privacy, particularly in relation to the use and
disclosure of Personal Information. We are committed to providing a high
level of privacy in relation to all Personal Information that is
For the sake of clarity, this Privacy
Policy Statement covers Personal Information collected, used and
disclosed by Vogl & Walpole Pty Ltd in relation to any of the
You consent to your Personal Information
or more of the following:
For the purposes of this Statement,
"Personal Information" is information or an opinion about an identified
individual or an individual who is reasonably identifiable, whether or
not the information or opinion is true and whether or not it is recorded
in a material form. The types of Personal Information generally
collected by us may differ, depending on whether you are or would like
to become a Vogl & Walpole Pty Ltd vendor, purchaser, landlord,
tenant, supplier, employee, agent or independent contractor of us.
Personal Information does not include an
"employee record". An "employee record" is a record of personal
information relating to the employment of the employee. This includes
health information and personal information relating to the:
Having said that, we treat the
personal and health information of each of our employees with absolute
confidentiality and strict controls are placed on who has access to such
information. We will not disclose your employee records to any third
Generally, the type of Personal Information
collected by us includes your name, address, mobile number and e-mail
address. If applicable, we may also require details of your company's
ABN and/or ACN, financial information including bank account and credit
card details, profit and loss statements, balance sheets, your employer
and occupation details and title and mortgage details of any relevant
property. We may be required to take images of the inside of your home
via photos or video.
From our employees and/or prospective
employees, we may also collect the following information: emergency
contact details, qualifications, previous employment details, driver's
licence numbers, medical and health information, passports, leave
summaries, wages and salary information, date of birth, superannuation
information, tax file numbers, where relevant visa and immigration
information, information relating to performance and conduct.
From time to time, photos may be taken for
marketing and promotional purposes which may include images from which
individuals may be able to be identified.
Via Social Media Sites, we may be able to
obtain other information about you which may itself constitute Personal
Information or which, when combined with other information, is capable
of identifying you, including photos, videos and any other information
that you include on our Social Media Sites or sites linked to our Social
Media Sites ("Other Sites"). The level of information to which we have
access may depend on your privacy settings on such Other Sites.
In some circumstances, you may deal with us
anonymously or using a pseudonym. However, in most circumstances it is
impracticable to do so because if you do not provide us with the
Personal Information that we require or if you provide it in a way that
does not identify you, we are likely to be unable to carry out the
services requested by you.
Personal Information may be collected as follows:
We can obtain information through our
website if you send an e-mail message and complete an online enquiry.
When you look at our website, we may make a record of your visit. The
following information may be logged for statistical purposes:
Any such statistical analysis does not identify you.
Tracking technologies such as cookies may
be used on our website to recognise a user’s browser each time that user
visits our site and to track which pages the user visits whilst on our
site and to push advertisements to your internet protocol address.
Cookies are pieces of information that a website transfers to a
computer’s hard drive for record keeping purposes. Most web browsers
are set to accept tracking technologies such as cookies. These tracking
technologies do not personally identify the user. If you do not wish
to receive any cookies you may set your browser to refuse them.
However, your use of our website may be affected.
If you view the online webpage relating to
any of our properties for lease or sale, you may enquire further about
the property by manually completing an online enquiry form or by
authenticating your details through your Facebook or LinkedIn account.
If you choose to authenticate your details via your Facebook or
LinkedIn account, we will be provided with the following information
and/or Personal Information:
If you ‘like’ or 'follow' us or a
property via our Facebook or Linked In pages, we may be able to view
your Facebook page, subject to your Facebook privacy settings.
Any Personal Information that we collect
will be used by us to enable us to provide you with the services that
you have requested or otherwise to enable us to carry out our functions
as professional real estate agents and for the following purposes:
We do not and will not rent, sell or
otherwise disclose your Personal Information to any other company or
organisation, without your prior consent, where that consent is required
You specifically authorise us to use and
disclose your Personal Information in the following ways and for the
By engaging in any Social Media Activity on
our Social Media Sites, you agree to and are subject to the terms and
conditions of such Social Media Sites. Any Personal Information pinned
or posted or uploaded by you onto Social Media Sites can be disclosed in
accordance with the terms and conditions and privacy policies of such
Social Media Sites.
Generally, photos and other material pinned
or posted to Social Media Sites will be able to be viewed by the
general public. Such photos and other material may be re-pinned and
re-posted by others indefinitely and will be visible by anyone visiting
the locations to which the photos or other material have been re-pinned.
You may be able to remove the photos or other material that you have
pinned or posted from the location at which you pinned or posted it.
However, any material that has been re-pinned will be out of our
control and neither you nor we will be able to remove it from any
re-pinned location. We are not responsible for any material that has
been re-pinned or re-posted.
We reserve the right to remove any photos,
comments or other material that is in any way inappropriate or offensive
(in our opinion) from our Social Media Sites.
We do not actively disclose your Personal
Information overseas unless it is required for us to provide our
services. However, some programs, software, online tools, or Social
Media Sites used by us, may be based in and/or housed overseas. Our use
of such products may involve disclosure of your Personal Information to
such organisations overseas. Use and disclosure of your Personal
Information by such overseas organisations is in accordance with the
terms and conditions and privacy policies of such organisations.
If you consent to disclosure of some of
your Personal Information in this manner, we are not required to take
steps as are reasonable in the circumstances to ensure that such
organisations do not breach the APPs in relation to the disclosed
information. Having been informed of the possibility that such
disclosure may occur, you consent to that disclosure by undertaking or
continuing to undertake the type of activities indicating your consent,
as specified above.
You acknowledge that where we reasonably
determine it to be appropriate, we may add some of your Personal
Information including your name, address, phone numbers, facsimile
number and email address to our databases or databases of our related
companies. The databases will be used for ongoing marketing and sales
related purposes or to advise you of the other services we, or our
business partners or affiliates can offer.
The type of marketing and sales activities
that we undertake includes sending material to you so that you are kept
updated in relation to various property related issues or other services
that we can offer you.
In each direct marketing communication that
you receive from us, we will attach prominent and simple instructions
on how you can immediately unsubscribe from our mailing list. In any
event, you can opt out from receiving direct marketing material by
emailing or calling our Privacy Officer asking to be removed from the
mailing list. There is no fee for such deletion.
We are committed to ensuring the security
of your Personal Information and we will take all reasonable steps to
protect this Information from misuse, interference, loss, unauthorised
access, modification or disclosure, including:
We will take all reasonable steps to
ensure the Information is accurate and up-to-date and relevant for the
Please note that our website does not
provide systems for secure transmission of Personal Information across
the internet, except where otherwise indicated. When emailing or
providing Personal Information to us via our website, please be aware
that there are risks involved in transmitting such information across
Our website contains links to other
websites. We have no control over the privacy practices employed at
other websites and we accept no responsibility for Personal Information
provided via unsecured websites.
We cannot provide any guarantee with
respect to the security of your Personal Information and we will not be
liable for any breach of security or unintended loss or disclosure of
information due to the website being linked to the Internet.
There is a Privacy Officer at our office.
Our Privacy Officer will ensure that your Personal Information is
accurate, complete and up to date and relevant to the purpose for which
we are able to use your Personal Information.
We take reasonable steps to destroy or
permanently de-identify Personal Information that is no longer required.
However, we may be required by law to retain our files and file
information which contain your Personal Information for up to seven
If you wish to view the Personal
Information we hold about you, please send your request by email or mail
to our Privacy Officers. All relevant contact details are at the end
deny your request for access, we will let you know why.
If you wish to amend your Personal
Information because it is inaccurate, out of date, incomplete,
irrelevant or misleading, please contact our Privacy Officer. If we
refuse to amend information we hold about you, we will let you know why.
When your Personal Information is amended,
we will take reasonable steps to inform third parties to whom we have
disclosed your Personal Information, so that they can amend their
From time to time we may decide to amend or
any changes on the website. We encourage you to periodically review this
protecting your Personal Information.
If you believe that we have not complied
with our obligations pursuant to the Act, or have a complaint about the
use or disclosure of your Personal Information by us, please contact our
Our Privacy Officer is responsible for
liaising with you and with the relevant agency staff to ensure that the
issues you have raised are fully examined, and that your complaint is
handled in accordance with this process.
We will treat the process, and all the
details of your complaint, in strict confidence. If we need to discuss
any issues arising from your complaint with someone outside of the
agency, we will obtain your consent first.
We will always try to give you a fair
opportunity to explain your case. You should make your initial complaint
as clear as possible. Please provide as much detail as possible about
the nature of your complaint including the outcome you would like in
order to resolve the matter. We may want to meet you in person to
discuss your concerns and try to find a satisfactory solution.
We will endeavour to resolve your complaint
as soon as possible. However, the length of this time will depend on
the nature and complexity of the issues you have raised.
You will receive acknowledgement of receipt
of the complaint from us within approximately five business days. You
will be given an estimate of how long it may take us to deal with the
matter, but we will endeavour to finalise the matter within 30 days.
If we decide that your complaint is
justified, we will then decide what action we should take in response.
We will always try to match our response to the nature of your complaint
and your desired outcome, but this may not always be possible.
Some of the things that we decide to do include:
Sometimes it will not be possible to
resolve a complaint to everyone’s satisfaction. If we are still unable
to resolve the matter, you may wish to escalate the matter to the
Privacy Commissioner via an online privacy complaint form which can be
found at: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
PRIVACY OFFICERVogl & Walpole Pty Ltdp: (03) 8580 6200e: email@example.com